Delete your account. Hapus akunmu.

1. Delete your account and all of its data Menghapus akun dan seluruh datanya

1. 1Open Crenoe and sign in.
2. 2Open Settings from the top bar.
3. 3Find the Login row, which shows the email your account uses.
4. 4Tap Delete account at the end of that row.
5. 5Type DELETE in the confirmation box and confirm.

1. 1Buka Crenoe dan masuk ke akunmu.
2. 2Buka Settings dari bilah atas.
3. 3Cari baris Login, yang menampilkan email akunmu.
4. 4Tekan Hapus akun di ujung baris itu.
5. 5Ketik DELETE di kotak konfirmasi, lalu konfirmasi.

Deletion runs immediately. There is no grace period, no recovery window, and no way for us to restore the account afterwards.

Penghapusan berjalan saat itu juga. Tidak ada masa tunggu, tidak ada jendela pemulihan, dan kami tidak bisa mengembalikan akunnya setelah itu.

2. Delete part of your data, keep your account Menghapus sebagian data tanpa menutup akun

Cren Chat conversations. Open the thread list in Cren Chat and delete any conversation individually. The messages and the coaching context built from them go with it.

Your Strava connection. Disconnect Strava from Settings, or revoke Crenoe from your Strava account page. Either way your Strava access and refresh tokens are permanently deleted from our database as soon as we see it.

Neither of these closes your Crenoe account. For everything to go, use the steps in section 1.

Percakapan Cren Chat. Buka daftar thread di Cren Chat dan hapus percakapan mana pun satu per satu. Pesannya ikut terhapus, begitu juga konteks coaching yang dibangun dari percakapan itu.

Koneksi Strava. Putuskan Strava dari Settings, atau cabut izin Crenoe dari halaman akun Strava-mu. Lewat jalur mana pun, token akses dan refresh Strava-mu langsung kami hapus permanen dari database begitu kami mengetahuinya.

Keduanya tidak menutup akun Crenoe-mu. Kalau ingin semuanya hilang, pakai langkah di bagian 1.

3. What deletion erases Apa yang terhapus

Crenoe stores your data in two databases: the application database, and the authentication project that also held a copy from before the app moved. Deleting your account clears both, in this order, and the login itself last.

Crenoe menyimpan datamu di dua database: database aplikasi, dan proyek autentikasi yang juga masih memegang salinan dari sebelum aplikasi pindah. Menghapus akun membersihkan keduanya, berurutan, dan akun loginnya paling akhir.

• •Your profile, settings, training preferences, and login
• •Strava access and refresh tokens, and the link to your athlete account
• •Activity history from every source (Strava, Health Connect, Apple Health, Polar, uploaded files), activity samples and cached detail, and activity tags
• •Polar connection and encrypted access token, and imported sleep and recovery data
• •Training plans, race predictions, and saved workout structures
• •Cren Chat threads, messages, AI audits, and feedback you sent us
• •Push notification subscriptions and sticker download records
• •Referral records that name you as referrer or referred

• •Profil, pengaturan, preferensi latihan, dan akun login
• •Token akses dan refresh Strava, serta tautan ke akun atletmu
• •Riwayat aktivitas dari semua sumber (Strava, Health Connect, Apple Health, Polar, file unggahan), sampel dan cache detail aktivitas, serta tag aktivitas
• •Koneksi Polar dan token akses terenkripsi, serta data tidur dan pemulihan yang diimpor
• •Training plan, prediksi lomba, dan struktur workout tersimpan
• •Thread dan pesan Cren Chat, audit AI, serta masukan yang kamu kirim
• •Langganan notifikasi push dan catatan unduhan stiker
• •Catatan referral yang menyebutmu sebagai pengajak atau yang diajak

4. What we keep Yang tetap kami simpan

One record survives deletion: a one way, salted hash of your login email, and of your Strava athlete ID if you connected Strava, written the first time a PRO trial was granted to you. It holds no name, no activity, no date of birth, and it cannot be reversed back into your email or Strava ID.

It answers one question: has this person already had a trial. Without it, deleting an account and signing up again would be the easiest way to restart the free trial forever. We keep it for as long as Crenoe offers a trial.

If you want that marker gone too, email us and we will delete it. You become eligible for a trial again afterwards.

If you paid for Crenoe PRO, we also keep the record of each payment: transaction ID, amount, payment method, plan, and payment date. Indonesian tax law requires us to keep bookkeeping records for 10 years, and the record lets us handle a refund or chargeback that arrives later. We remove your email from it before keeping it.

Satu catatan bertahan setelah penghapusan: hash satu arah ber-salt dari email login kamu, dan dari Strava athlete ID kalau kamu pernah menghubungkan Strava, ditulis saat trial PRO pertama kali diberikan. Ia tidak memuat nama, aktivitas, maupun tanggal lahir, dan tidak bisa dikembalikan menjadi email atau Strava ID-mu.

Fungsinya menjawab satu pertanyaan: apakah orang ini sudah pernah trial. Tanpa itu, menghapus akun lalu mendaftar lagi jadi cara termudah mengulang masa coba gratis tanpa batas. Kami menyimpannya selama Crenoe masih menawarkan trial.

Kalau kamu ingin penanda itu ikut dihapus, kirim email dan akan kami hapus. Setelah itu kamu berhak mendapat trial lagi.

Kalau kamu pernah membayar Crenoe PRO, catatan setiap pembayaran juga tetap kami simpan: ID transaksi, nominal, metode pembayaran, paket, dan tanggal bayar. Undang-undang perpajakan Indonesia mewajibkan kami menyimpan catatan pembukuan selama 10 tahun, dan catatan ini kami perlukan untuk menangani refund atau chargeback yang datang belakangan. Emailmu kami hapus dari catatan itu sebelum disimpan.